How is FloGPT different from ChatGPT or other chatbots?

ChatGPT is a general-purpose assistant. FloGPT is an end-to-end platform for deploying AI agents on your website and phone number, grounded in your business data. It includes the chat widget, voice runtime, knowledge base, workflow builder, outbound trigger engine and a unified omnichannel CRM — all in one product, with one knowledge base powering every channel.

How much does FloGPT cost?

FloGPT has a Free plan that includes a fully functional chat widget with limited message volume. Paid plans add AI voice agents, outbound trigger campaigns, and higher message and minute caps; voice and outbound require a paid plan because they incur live telephony costs. Annual billing saves up to 20% over monthly.

Do I need to write code to use FloGPT?

No. The chat widget installs with a single script tag (or an NPM package for React / Next.js apps). Voice agents are configured visually in the Call Pipeline editor. Workflows, knowledge base ingestion, and outbound triggers all use drag-and-drop interfaces — no engineering team required.

How quickly can I get a FloGPT agent live?

Most teams ship a working chat widget in under 30 minutes — pick a vertical template, connect your website as a knowledge source, paste the script tag. Voice agents take under an hour end-to-end, including phone number setup and Call Pipeline customisation.

Which languages do FloGPT agents support?

Chat agents support 50+ languages with automatic detection. Voice agents support 16 languages today: English (US, UK, IN, AU, CA, IE, NZ), Hindi, Tamil, Telugu, Kannada, Malayalam, Marathi, Bengali, Gujarati, and Punjabi. The agent can switch languages mid-conversation if the customer does.

Does FloGPT include a CRM or do I still need Zendesk or Intercom?

FloGPT includes a built-in AI CRM. Every chat, voice call, email, SMS, WhatsApp, Instagram and Facebook conversation handled by the AI agent turns into a unified ticket — with identity resolution, AI-to-human handover, status and SLA tracking, and role-scoped analytics. You don't need a separate helpdesk to manage escalations.

How does FloGPT resolve the same customer across channels?

FloGPT identifies contacts by email, phone, WhatsApp number, Instagram handle, or Shopify customer ID and merges duplicates automatically. A customer who emailed yesterday and called today shows up as one contact with one unified timeline of every conversation, ticket, and order across every channel.

Can FloGPT make outbound calls — for sales, support, or recovery?

Yes. Outbound AI calls fire from webhooks, Shopify events (abandoned cart, fulfilment, refund), scheduled call lists, time-relative cadences (e.g. 24 hours after a missed appointment), and internal CRM events. Per-region quiet hours, deduplication windows, India DLT compliance and TCPA consent capture are built in.

Does FloGPT integrate with Shopify?

Yes. Install the FloGPT app from the Shopify App Store and the chat widget appears on your storefront automatically. The AI agent can look up orders, track shipments, search the catalogue, and trigger outbound recovery calls on cart-abandoned, fulfilment, refund, or any custom Admin event. Refunds and cancellations route to a human ticket with full context.

What integrations does FloGPT support?

Telnyx and Twilio for global telephony, Jio and MSG91 for India (DLT-compliant), Google Calendar and Outlook for booking, Shopify for ecommerce, plus any HTTP API via the workflow builder's HTTP Call node and Tool registration. Outbound webhooks let you sync events to your existing CRM in real time.

Is FloGPT GDPR, DPDP and SOC 2 compliant?

FloGPT supports region-locked data residency, opt-in PII redaction on chat and call transcripts (email, phone, credit card, SSN, IP, street address), audit logs, and SOC 2-aligned controls. Conversations can be encrypted at rest and configured for retention windows that match GDPR, India DPDP, and HIPAA requirements. Shopify GDPR data-request and redact webhooks are processed automatically.

Can FloGPT replace Intercom Fin or Zendesk AI?

Yes for many teams. Intercom and Zendesk bolt AI on top of a ticketing tool; FloGPT is the reverse — the AI agent is the core, and the CRM is the human handover surface. You get unified chat, voice and messaging tickets, contact identity resolution, and analytics without paying separately for an AI add-on, a phone product, and a CRM seat.

Transform Your Business with AI Chat and Voice Agents

Deploy AI agents that chat on your website and answer phone calls — grounded in your own knowledge base. Every conversation rolls into a unified CRM inbox with identity resolution and AI-to-human handover. No coding required.

Live web chat

FloGPT Chat Widget

Brandable, multilingual web chat

Usertyping…

How do I integrate FloGPT with my websi

One platform

Chat + Voice in One

Same agent intelligence and knowledge base across your website widget and your phone number — designed once, deployed everywhere.

< 5 min setup

Live in Minutes

Embed a script tag for chat, or attach a number for voice. Templates and vertical packs get you to a working agent fast.

7 channels · 1 inbox

Unified CRM Inbox

Chat, voice, email, SMS, WhatsApp, Instagram and Facebook all land in one ticket queue — identity resolved, AI transcript attached, ready for handover.

50K+

Active Agents

Chat + voice agents in production

Languages

Including Hindi & 9 Indic locales

24/7

Coverage

Inbound chat & calls round the clock

150ms

Response Time

Streaming for chat, sub-500ms for voice

What is FloGPT?

FloGPT is an AI Chat & Voice Agents platform with a built-in AI CRM.

Companies use FloGPT to embed an AI chat widget on any website, run AI voice agents that answer and place phone calls 24/7, and unify chat, voice, email, SMS, WhatsApp, Instagram and Facebook conversations into one ticket inbox — all grounded in their own knowledge base.

FloGPT replaces the stack you would normally assemble from a chat-bot vendor, a voice-AI vendor, a help-desk CRM, and a workflow tool. The same agent intelligence and knowledge base power every surface, so deflection rates, brand voice, and SLA tracking stay consistent across channels.

See it in action

Everything FloGPT does, in 20 seconds

Embed a chat widget, run AI voice agents on a phone number, ground answers in your knowledge base, design pipelines visually, trigger outbound calls from any webhook — and route every conversation into a unified CRM inbox with AI-to-human handover.

FloGPT in motion

Demo

01 · Chat Widget

Embed an AI chat widget in seconds

One script tag · brandable · multilingual

acme.com

FloGPT

Hi! How can I help today?

Where's my order?

Order #1024 ships tomorrow ✨

Knowledge Base

Your content, instantly crawlable and query-ready

Connect websites, PDFs, and docs. We crawl, chunk, embed, and keep everything fresh with scheduled recrawls. Search is semantic, responses are grounded in your content, and citations link back to the source.

Multi-source ingestion — websites, sitemaps, PDFs, DOCX, and FAQ sheets.
Automatic chunking & embeddings — tuned for high recall with low token cost.
Live sync — scheduled crawls and delta updates keep answers current.
Grounded answers — citations and source URLs for every response.

Learn more about Knowledge Base

Live crawl

1POST /knowledge/crawl

2payload:

3 url: 'https://docs.example.com'

4 include: ['/*.md', '/guides/*']

5 schedule: '0 3 * * *' # daily at 3am

1Answer: How do I integrate?

2- Uses OAuth 2.0

3- Create a Client ID in dashboard

4- Add redirect URL

5[source] https://docs.example.com/guide#oauth

Workflow Builder

Design conversations like a flowchart, publish with one click

Drag to connect nodes, add conditions, test execution paths, and publish versions safely. Dynamic node configs are fetched from backend schemas for type-safe editing.

Drag-to-connect

Branching & guards

Realtime previews

Versioning

Learn more about Workflow Builder

Start

LLM

KB Search

Condition

Function

End

1if (intent == 'pricing') -> node:SendPricing

2elif (score > 0.7) -> node:AnswerFromKB

3else -> node:EscalateToHuman

FloGPT Widget

User:Do you support multi-language?

AI:Yes! We support 50+ languages with automatic detection.

User:How can I embed this widget?

AI:Paste a single script tag or use NPM for React/Next.js.

1<script src="https://cdn.flogpt.com/widget.js"></script>

2<script>

3 FloGPT.init({

4 widgetId: 'YOUR_ID',

5 primaryColor: '#f97316',

6 launcherPosition: 'bottom-right'

7 })

8</script>

Chat Widget

Beautiful, brandable, and fast — embed in minutes

Customize colors, avatars, behavior, and escalation rules. Use file uploads, rich cards, and actions. Our widget streams tokens for sub-200ms perceived latency.

Quick install — script tag or React package.
Fully brandable — theming, launcher styles, custom prompts.
Omnichannel — the same agent answers on web, WhatsApp, Slack, Instagram and more.
Handover — escalate to humans with context.

Learn more about Chat Widget

Aria · AI Voice Agent

Acme Dental · +1 (555) 010-2025

Live · 00:42

AIThanks for calling Acme Dental. How can I help?

CallerI'd like a cleaning Friday afternoon.

AII have 2:30pm or 4:15pm. Which works?

Caller4:15 please.

AIBooked. Confirmation SMS on its way.

Pipeline:Greet→Listen→Book→SMS

Voice Agents · Call Pipeline

AI agents that pick up calls — and dial out — 24/7

Connect a phone number, design the call flow visually with the Call Pipeline editor, and let the agent handle support, bookings, qualification and outbound campaigns. Multilingual, with smart provider routing for India + global.

Inbound + outbound — answers calls and dials out from webhooks, Shopify events, scheduled lists, time-relative cadences and more.
Visual Call Pipeline — drag nodes, branch on intent, call tools, transfer to humans.
16 languages — English (US/UK/IN/AU/CA/IE/NZ), Hindi, Tamil, Telugu, Kannada, Malayalam, Marathi, Bengali, Gujarati, Punjabi.
Smart routing — Telnyx & Twilio for global, Jio & MSG91 for India (DLT-compliant).

Explore Voice Agents See the Call Pipeline

CRM · Unified Inbox

Every conversation, one ticket queue, one contact

Chat, voice, email, SMS, WhatsApp, Instagram and Facebook all land in the same inbox — with identity resolved, priority set, and the AI's transcript already attached. Your team picks up where the agent left off.

7 channels unified — chat, call, email, SMS, WhatsApp, Instagram, Facebook plus manual tickets.
Contact identity resolution — same person, one timeline, across every channel and identifier.
AI-to-human handover — escalations open a ticket with the full transcript and routed assignment.
Role-scoped analytics — Self, Agent and Supervisor dashboards with SLA + AI deflection.

Explore the AI CRM

Support Inbox

12 open · 3 unassigned · SLA on track

Live

Priya · +91 98...

Where is my order #1042?

high

Voice

Inbound · +1 (555) 010-2025

Booking · Friday 4:15pm

medium

[email protected]

Refund request — order #998

urgent

Chat

Anonymous · India

Does this ship to Mumbai?

low

Auto-assigned · Aria · AI · 0.2sHandover ready

Quickstart

Deploy a FloGPT AI agent in 3 steps

Most teams ship a working chat widget in under 30 minutes and a voice agent end-to-end in under an hour — no engineering required.

Connect your knowledge base
Sign up and point the crawler at your website, sitemap, PDFs, or FAQ docs. FloGPT chunks, embeds and indexes the content automatically. Schedule recurring re-crawls so answers stay current.
Pick a vertical template
Choose Auto Dealers, Dental, Education, Fitness, Home Services, Hospitality, Insurance, Legal, Logistics, Real Estate, Restaurants, Retail or General Support — each pre-configures the workflow, system prompt, voice scripts and recommended outbound triggers.
Embed chat & attach a phone number
Paste the FloGPT script tag before </body> for chat. Attach a Telnyx, Twilio, Jio or MSG91 number to a Call Pipeline for voice. Every conversation flows into the unified CRM inbox.

Compare

FloGPT vs. a typical chat-only AI platform

Most "AI chatbot" tools stop at the website widget. FloGPT covers chat, voice, the omnichannel inbox, and the trigger engine that fires outbound calls — under one platform with one knowledge base.

Capability comparison: FloGPT versus a typical chat-only AI platform
Capability	FloGPT	Typical chat-only AI
AI chat widget for any website	Yes	Yes
AI voice agent on inbound phone calls	Yes	No
Outbound AI calls (webhooks, Shopify, scheduled)	Yes	No
Unified CRM inbox across 7 channels	Yes	Partial
Cross-channel contact identity resolution	Yes	No
Visual workflow + call pipeline editors	Yes	Partial
Knowledge-base-grounded answers with citations	Yes	Partial
16 voice languages incl. 9 Indic locales	Yes	No
Built-in ticket SLA & supervisor analytics	Yes	No
Free plan with full chat widget	Yes	Varies

How FloGPT works

Our platform combines advanced AI, intelligent workflows, and enterprise-grade infrastructure to deliver chat agents that actually understand and help your customers.

Knowledge Base Setup

Upload your documents, crawl your website, or connect your existing knowledge sources. Our AI automatically processes and indexes everything.

Document processing (PDF, Word, Excel)
Website crawling and indexing
FAQ and knowledge base import
Automatic content categorization

Workflow Design

Design flows with directional arrows, insert nodes inline, and reconnect edges seamlessly.

Interactive builder with edge update & cut
Conditional logic (AND/OR) and priorities
Backend-driven node configs
API calls and LLM steps

AI Training & Testing

Use your knowledge base with RAG. Test runs publish versions and return execution paths.

LLM (OpenAI) integration
Real-time tests and publish
Execution path visibility
Continuous optimization

Deploy on Chat or Voice

Embed the chat widget with one script tag, or attach a phone number for the voice agent. Monitor analytics and iterate with revisions.

One-line website integration for chat
Bring your own number or buy via Telnyx/Twilio for voice
Real-time analytics for both channels
Revisions & rollback

Enterprise-grade technology

Built with modern, scalable technologies that enterprise businesses trust

Advanced AI Architecture

Built on cutting-edge language models with RAG (Retrieval-Augmented Generation) for context-aware responses.

Vector Database

Real-time Processing

WebSocket-based architecture ensures instant responses and seamless user experience.

Enterprise Security

SOC 2-aligned controls with encryption at rest, role-based access control, and data isolation.

Global CDN

Distributed infrastructure ensures 99.9% uptime and fast response times worldwide.

Scalable Infrastructure

Auto-scaling architecture handles millions of conversations without performance degradation.

One line of code integration

Deploy your chat agent to any website in seconds

HTML Integration

<script src="https://yourdomain.com/widget/flogpt.js"></script>
<script>
    FloGPT.create({
        widgetId: 'your-widget-id',
        primaryColor: '#007bff',
        welcomeMessage: 'Hello! How can I help you today?'
    });
</script>

That's it! Your AI chat agent is now live and ready to help customers 24/7.

Instant Deploy

Secure

Property search assistance
Scheduling viewings and tours
Mortgage and financing information
Neighborhood and school data
Market trend insights

Real Example:

A buyer asks about properties in a specific area, and the AI provides listings with detailed information and scheduling options.

Trusted across industries

See how different businesses are transforming their customer experience

70%

Reduction in support tickets

24/7

Customer support availability

5min

Average setup time

95%

Customer satisfaction rate

FAQ

Frequently asked questions

Everything you need to know about deploying AI chat and voice agents with FloGPT.

FloGPT is an AI Chat & Voice Agents platform with a built-in AI CRM. Companies use FloGPT to embed an AI chat widget on any website, run AI voice agents that answer and place phone calls 24/7, and unify chat, voice, email, SMS, WhatsApp, Instagram and Facebook into one ticket inbox — all grounded in their own knowledge base.

Transform Your Business with AI Chat and Voice AgentsTransformYourBusinesswithAI Chat & Voice Agents

Chat + Voice in One

Live in Minutes

Unified CRM Inbox

FloGPT is an AI Chat & Voice Agents platform with a built-in AI CRM.

Everything FloGPT does, in 20 seconds

Embed an AI chat widget in seconds

Your content, instantly crawlable and query-ready

Design conversations like a flowchart, publish with one click

Beautiful, brandable, and fast — embed in minutes

AI agents that pick up calls — and dial out — 24/7

Every conversation, one ticket queue, one contact

Deploy a FloGPT AI agent in 3 steps

Connect your knowledge base

Pick a vertical template

Embed chat & attach a phone number

FloGPT vs. a typical chat-only AI platform

How FloGPT works

Knowledge Base Setup

Workflow Design

AI Training & Testing

Deploy on Chat or Voice

Enterprise-grade technology

Advanced AI Architecture

Vector Database

Real-time Processing

Enterprise Security

Global CDN

Scalable Infrastructure

One line of code integration

Perfect for every industry

E-commerce & Retail

Key Benefits:

Real Example:

Education & Training

Key Benefits:

Real Example:

Customer Support

Key Benefits:

Real Example:

SaaS & Technology

Key Benefits:

Real Example:

Healthcare & Wellness

Key Benefits:

Real Example:

Real Estate

Key Benefits:

Real Example:

Trusted across industries

Frequently asked questions

What is FloGPT?

How is FloGPT different from ChatGPT or other chatbots?

How much does FloGPT cost?

Do I need to write code to use FloGPT?

How quickly can I get a FloGPT agent live?

Which languages do FloGPT agents support?

Does FloGPT include a CRM or do I still need Zendesk or Intercom?

How does FloGPT resolve the same customer across channels?

Can FloGPT make outbound calls — for sales, support, or recovery?

Does FloGPT integrate with Shopify?

What integrations does FloGPT support?

Is FloGPT GDPR, DPDP and SOC 2 compliant?

Can FloGPT replace Intercom Fin or Zendesk AI?

Transform Your Business with AI Chat and Voice Agents