Yes. FloGPT ships a vertical pack pre-tuned for retail — system prompts, voice scripts, intent rules, and recommended outbound triggers are configured out of the box. You can deploy the agent to your phone number and website widget in under an hour.
Use Case · Retail
Customer support
AI Voice + Chat for Retail
Resolve order, return and product questions — without shrinking your support team.
A polite customer-support agent for retail brands. Surfaces order status, processes returns, never promises a refund or store credit, and creates a high-priority ticket on every refund request.
Inbound + outbound voice
Embeddable web chat
Live in < 5 minutes
Powered by FloGPT's AI voice agents, AI chat widget and unified AI CRM.
Retail
English (IN) · +1 (555) 010-2025
Customer supportLive · 00:01
AI Agent
Thanks for calling — what can I help with today?
Pipeline:Greet→Lookup→Resolve→Replace
Toggle between voice and chat to see how the same agent handles both. Click "Play sound" to enable the audio cues.
What FloGPT does for Retail
Five high-impact moves, working out of the box
Every vertical pack ships with prompts, scripts, intent gates and post-call triggers pre-tuned for the way retail businesses actually run.
Resolve order status, return and product questions automatically
Push to your OMS / Shopify, with a high-priority ticket on every refund request
Recover abandoned checkouts with proactive outbound calls
Surface size charts, fit guidance and style advice from your knowledge base
Escalate refund and chargeback callers to a human supervisor
Why FloGPT
Built for the way retail actually works
Refund-safe
Never promises a refund or store credit on the call — always creates a ticket for human review.
Cart-recovery built in
Auto-calls Shopify customers who abandoned checkout above your minimum cart value.
Knowledge-base grounded
Surfaces size charts, fit notes and product details from your own docs — never invents specs.
Call Pipeline
The retail pipeline, visually
Every conversation follows a clear flow. You can edit nodes, branch on intent, add tools and re-publish — all from the visual Call Pipeline editor.
Greet
→Lookup
→Resolve
→Replace
Outbound · Pre-built triggers
The agent doesn't just answer — it dials out, too
Each pack ships with a few outbound triggers tuned for the vertical. They're disabled by default — review and enable from the dashboard when you're ready.
Abandoned-checkout recovery
Calls Shopify customers who abandoned checkout above the minimum cart value.
Post-purchase satisfaction call
Calls customers 7 days after delivery to ask about the product and capture review intent.
Other use cases
Browse other vertical packs
Ready to deploy?
Spin up the Retail pack in minutes
Sign up free, attach a phone number or paste the chat-widget script, and pick this pack on the dashboard. The agent's already trained.
Retail · FAQ
Retail FAQ
Common questions about deploying FloGPT in retail businesses.