One autonomous AI agent for your Shopify store — answers calls, replies in chat, and dials customers on cart-abandon and fulfillment events. Order tracking, refunds, returns and product questions, handled 24/7 without human intervention.
If your Shopify store receives 1,000 tickets and inbound calls per month and 60% are repetitive:
Our AI agent automatically resolves hundreds of tickets and answers every call — saving thousands in support and BPO costs while increasing response speed across phone, chat and email.
Most Shopify chatbots use predefined scripts. Most phone systems make callers press 1.
Our Agentic AI Support System:
Works like a trained support agent — on every channel.
Beyond answering tickets, the same Shopify-aware agent recovers abandoned carts, automates order tracking, helps shoppers find products, and closes sales — across phone and chat.
When a cart or checkout is abandoned, FloGPT texts the cart link and calls the shopper to win the sale back — automatically, the moment it happens.
See cart-recovery triggers“Where is my order?” calls and chats resolve themselves 24/7 — the agent reads live Shopify fulfillment status and texts the tracking link without a human.
Watch it in actionShoppers ask for sizes, colors, or “something like this” and the agent searches your live catalog, recommends in-stock products, and shares the link.
See a chat exampleOn confirmation and high-value calls the agent verifies details, answers objections, and upsells — turning routine support contacts into revenue.
See outbound callsCustomers don't care which channel they reach you on — they care about the answer. FloGPT runs the same Shopify-aware agent on your inbound phone number and your storefront chat widget, so a refund question gets the same answer at 2 AM whether it comes by call or chat.
Built to resolve high-volume Shopify support requests across phone, chat and outbound — quickly and safely.
Securely connects to your store to look up products, orders and customers instantly — same data, on the call or in chat.
Embed live chat on your storefront and answer the phone with the same AI agent — one knowledge base, one set of policies.
Callers can ask 'Where is order #1042?' and the agent fetches the live status from Shopify before finishing the sentence.
Auto-call Shopify customers when carts are abandoned, high-value orders land, or shipments are out for delivery.
Applies your store policies before approving requests — and never promises a refund on the call without a human ticket.
Handles 'where is my order' queries 24/7 across phone, chat and email — no human needed for repetitive lookups.
Hands sensitive or complex calls to your support team mid-conversation, with the full transcript and order context attached.
Answers calls and chats around the clock in 16+ languages — never miss a customer, even outside business hours.
Connect your Shopify store once. The AI agent dials your customers automatically the moment something happens worth talking about — cart abandoned, high-value order placed, shipment created, refund issued.
carts/updateSend a recovery SMS with the cart link, then call when the cart value crosses your minimum.
checkouts/createCall when a checkout starts but never converts — recover the sale while it's still warm.
orders/createConfirmation call right after a high-AOV order lands — verify, upsell, and reduce chargebacks.
fulfillments/createProactive 'your order is on the way' call with live tracking — cuts WISMO tickets dramatically.
refunds/createConfirmation call when a refund is created — clear expectations, fewer 'where's my money' tickets.
time-relativeAutomated CSAT call N days after a Shopify order is fulfilled — capture feedback and review intent.
Every trigger ships with a Shopify webhook subscription, dedupe key, phone resolver and call script — drop in a pipeline, switch it on, and the agent starts dialing.
Book a free consultation and see how FloGPT can automate your Shopify support workflow — across phone, chat and outbound triggers.
Use the same meeting scheduler from our Contact Us page
Yes. After installing the FloGPT Shopify app, the chat and voice agents can look up an order by number or customer email, share live tracking links from your fulfillment provider, summarize order line items, and explain delivery ETAs — all in the customer's own language.