FloGPT is an AI Chat & Voice Agents platform with a built-in AI CRM. Companies use FloGPT to embed an AI chat widget on any website, run AI voice agents that answer and place phone calls 24/7, and unify chat, voice, email, SMS, WhatsApp, Instagram and Facebook into one ticket inbox — all grounded in their own knowledge base.
Powered by Advanced AI
Transform Your Business with AI Chat and Voice Agents
Deploy AI agents that chat on your website and answer phone calls — grounded in your own knowledge base. Every conversation rolls into a unified CRM inbox with identity resolution and AI-to-human handover. No coding required.
Live web chat
FloGPT Chat Widget
Brandable, multilingual web chat
User
How do I integrate FloGPT with my website?
One platform
Chat + Voice in One
Same agent intelligence and knowledge base across your website widget and your phone number — designed once, deployed everywhere.
< 5 min setup
Live in Minutes
Embed a script tag for chat, or attach a number for voice. Templates and vertical packs get you to a working agent fast.
7 channels · 1 inbox
Unified CRM Inbox
Chat, voice, email, SMS, WhatsApp, Instagram and Facebook all land in one ticket queue — identity resolved, AI transcript attached, ready for handover.
50K+
Active Agents
Chat + voice agents in production
16
Languages
Including Hindi & 9 Indic locales
24/7
Coverage
Inbound chat & calls round the clock
150ms
Response Time
Streaming for chat, sub-500ms for voice
What is FloGPT?
FloGPT is an AI Chat & Voice Agents platform with a built-in AI CRM.
Companies use FloGPT to embed an AI chat widget on any website, run AI voice agents that answer and place phone calls 24/7, and unify chat, voice, email, SMS, WhatsApp, Instagram and Facebook conversations into one ticket inbox — all grounded in their own knowledge base.
FloGPT replaces the stack you would normally assemble from a chat-bot vendor, a voice-AI vendor, a help-desk CRM, and a workflow tool. The same agent intelligence and knowledge base power every surface, so deflection rates, brand voice, and SLA tracking stay consistent across channels.
See it in action
Everything FloGPT does, in 20 seconds
Embed a chat widget, run AI voice agents on a phone number, ground answers in your knowledge base, design pipelines visually, trigger outbound calls from any webhook — and route every conversation into a unified CRM inbox with AI-to-human handover.
Demo
01 · Chat Widget
Embed an AI chat widget in seconds
One script tag · brandable · multilingual
acme.com
F
FloGPTHi! How can I help today?
Where's my order?
Order #1024 ships tomorrow ✨
Knowledge Base
Your content, instantly crawlable and query-ready
Connect websites, PDFs, and docs. We crawl, chunk, embed, and keep everything fresh with scheduled recrawls. Search is semantic, responses are grounded in your content, and citations link back to the source.
- Multi-source ingestion — websites, sitemaps, PDFs, DOCX, and FAQ sheets.
- Automatic chunking & embeddings — tuned for high recall with low token cost.
- Live sync — scheduled crawls and delta updates keep answers current.
- Grounded answers — citations and source URLs for every response.
Live crawl
1POST /knowledge/crawl
2payload:
3 url: 'https://docs.example.com'
4 include: ['/*.md', '/guides/*']
5 schedule: '0 3 * * *' # daily at 3am
1Answer: How do I integrate?
2- Uses OAuth 2.0
3- Create a Client ID in dashboard
4- Add redirect URL
5[source] https://docs.example.com/guide#oauth
Workflow Builder
Design conversations like a flowchart, publish with one click
Drag to connect nodes, add conditions, test execution paths, and publish versions safely. Dynamic node configs are fetched from backend schemas for type-safe editing.
Drag-to-connect
Branching & guards
Realtime previews
Versioning
Start
LLM
KB Search
Condition
Function
End
1if (intent == 'pricing') -> node:SendPricing
2elif (score > 0.7) -> node:AnswerFromKB
3else -> node:EscalateToHuman
FloGPT Widget
User:Do you support multi-language?
AI:Yes! We support 50+ languages with automatic detection.
User:How can I embed this widget?
AI:Paste a single script tag or use NPM for React/Next.js.
1<script src="https://cdn.flogpt.com/widget.js"></script>
2<script>
3 FloGPT.init({
4 widgetId: 'YOUR_ID',
5 primaryColor: '#f97316',
6 launcherPosition: 'bottom-right'
7 })
8</script>
Chat Widget
Beautiful, brandable, and fast — embed in minutes
Customize colors, avatars, behavior, and escalation rules. Use file uploads, rich cards, and actions. Our widget streams tokens for sub-200ms perceived latency.
- Quick install — script tag or React package.
- Fully brandable — theming, launcher styles, custom prompts.
- Omnichannel — the same agent answers on web, WhatsApp, Slack, Instagram and more.
- Handover — escalate to humans with context.
A
Aria · AI Voice Agent
Acme Dental · +1 (555) 010-2025
Live · 00:42
AIThanks for calling Acme Dental. How can I help?
CallerI'd like a cleaning Friday afternoon.
AII have 2:30pm or 4:15pm. Which works?
Caller4:15 please.
AIBooked. Confirmation SMS on its way.
Pipeline:Greet→Listen→Book→SMS
Voice Agents · Call Pipeline
AI agents that pick up calls — and dial out — 24/7
Connect a phone number, design the call flow visually with the Call Pipeline editor, and let the agent handle support, bookings, qualification and outbound campaigns. Multilingual, with smart provider routing for India + global.
- Inbound + outbound — answers calls and dials out from webhooks, Shopify events, scheduled lists, time-relative cadences and more.
- Visual Call Pipeline — drag nodes, branch on intent, call tools, transfer to humans.
- 16 languages — English (US/UK/IN/AU/CA/IE/NZ), Hindi, Tamil, Telugu, Kannada, Malayalam, Marathi, Bengali, Gujarati, Punjabi.
- Smart routing — a managed number or your own Twilio account for global, Jio & MSG91 for India (DLT-compliant).
CRM · Unified Inbox
Every conversation, one ticket queue, one contact
Chat, voice, email, SMS, WhatsApp, Instagram and Facebook all land in the same inbox — with identity resolved, priority set, and the AI's transcript already attached. Your team picks up where the agent left off.
- 7 channels unified — chat, call, email, SMS, WhatsApp, Instagram, Facebook plus manual tickets.
- Contact identity resolution — same person, one timeline, across every channel and identifier.
- AI-to-human handover — escalations open a ticket with the full transcript and routed assignment.
- Role-scoped analytics — Self, Agent and Supervisor dashboards with SLA + AI deflection.
Support Inbox
12 open · 3 unassigned · SLA on track
Live
WhatsApphigh
Priya · +91 98...
Where is my order #1042?
Voicemedium
Inbound · +1 (555) 010-2025
Booking · Friday 4:15pm
Chatlow
Anonymous · India
Does this ship to Mumbai?
Auto-assigned · Aria · AI · 0.2sHandover ready
Managed Customer Support · Worldwide
Don't want to hire a support team? We'll staff it for you
Get trained human agents and supervisors who work directly inside your FloGPT inbox — hired, trained, and managed by us. Perfect for teams that want AI plus a human safety net without the overhead of recruiting.
- Support agents — $500/month each, handling live chat, tickets, and email.
- Supervisors — $1,000/month each, overseeing quality and escalations.
- Request in minutes — pick your seats, pay, book a kickoff call.
- Works with your AI — managed staff pick up exactly where the AI agent hands off.
Explore Managed SupportAvailable worldwide · USD via Stripe
Support Agent
$500/mo
Live chat · tickets · email
Supervisor
$1,000/mo
Quality · escalations · oversight
Staffed & managed by FloGPT
Cancel anytime. Scale seats up or down as your volume changes.
Quickstart
Deploy a FloGPT AI agent in 3 steps
Most teams ship a working chat widget in under 30 minutes and a voice agent end-to-end in under an hour — no engineering required.
Connect your knowledge base
Sign up and point the crawler at your website, sitemap, PDFs, or FAQ docs. FloGPT chunks, embeds and indexes the content automatically. Schedule recurring re-crawls so answers stay current.
Pick a vertical template
Choose Auto Dealers, Dental, Education, Fitness, Home Services, Hospitality, Insurance, Legal, Logistics, Real Estate, Restaurants, Retail or General Support — each pre-configures the workflow, system prompt, voice scripts and recommended outbound triggers.
Embed chat & attach a phone number
Paste the FloGPT script tag before </body> for chat. Buy a phone number in-app or bring your own, then attach it to a Call Pipeline for voice. Every conversation flows into the unified CRM inbox.
Compare
FloGPT vs. a typical chat-only AI platform
Most "AI chatbot" tools stop at the website widget. FloGPT covers chat, voice, the omnichannel inbox, and the trigger engine that fires outbound calls — under one platform with one knowledge base.
| Capability | FloGPT | Typical chat-only AI |
|---|---|---|
| AI chat widget for any website | Yes | Yes |
| AI voice agent on inbound phone calls | Yes | No |
| Outbound AI calls (webhooks, Shopify, scheduled) | Yes | No |
| Unified CRM inbox across 7 channels | Yes | Partial |
| Cross-channel contact identity resolution | Yes | No |
| Visual workflow + call pipeline editors | Yes | Partial |
| Knowledge-base-grounded answers with citations | Yes | Partial |
| 16 voice languages incl. 9 Indic locales | Yes | No |
| Built-in ticket SLA & supervisor analytics | Yes | No |
| Free plan with full chat widget | Yes | Varies |
How FloGPT works
Our platform combines advanced AI, intelligent workflows, and enterprise-grade infrastructure to deliver chat agents that actually understand and help your customers.
01
Knowledge Base Setup
Upload your documents, crawl your website, or connect your existing knowledge sources. Our AI automatically processes and indexes everything.
- Document processing (PDF, Word, Excel)
- Website crawling and indexing
- FAQ and knowledge base import
- Automatic content categorization
02
Workflow Design
Design flows with directional arrows, insert nodes inline, and reconnect edges seamlessly.
- Interactive builder with edge update & cut
- Conditional logic (AND/OR) and priorities
- Backend-driven node configs
- API calls and LLM steps
03
AI Training & Testing
Use your knowledge base with RAG. Test runs publish versions and return execution paths.
- LLM (OpenAI) integration
- Real-time tests and publish
- Execution path visibility
- Continuous optimization
04
Deploy on Chat or Voice
Embed the chat widget with one script tag, or attach a phone number for the voice agent. Monitor analytics and iterate with revisions.
- One-line website integration for chat
- Bring your own number or buy one in-app for voice
- Real-time analytics for both channels
- Revisions & rollback
Enterprise-grade technology
Built with modern, scalable technologies that enterprise businesses trust
Advanced AI Architecture
Built on cutting-edge language models with RAG (Retrieval-Augmented Generation) for context-aware responses.
Vector Database
Powered by Qdrant for lightning-fast semantic search and intelligent document retrieval.
Real-time Processing
WebSocket-based architecture ensures instant responses and seamless user experience.
Enterprise Security
SOC 2-aligned controls with encryption at rest, role-based access control, and data isolation.
Global CDN
Distributed infrastructure ensures 99.9% uptime and fast response times worldwide.
Scalable Infrastructure
Auto-scaling architecture handles millions of conversations without performance degradation.
One line of code integration
Deploy your chat agent to any website in seconds
HTML Integration
<script src="https://yourdomain.com/widget/flogpt.js"></script>
<script>
FloGPT.create({
widgetId: 'your-widget-id',
primaryColor: '#007bff',
welcomeMessage: 'Hello! How can I help you today?'
});
</script>That's it! Your AI chat agent is now live and ready to help customers 24/7.
Instant Deploy
Secure
Analytics Ready
Perfect for every industry
Whether you're in e-commerce, healthcare, education, or any other industry, FloGPT adapts to your specific needs and business processes.
E-commerce & Retail
Boost sales and reduce support tickets with intelligent product recommendations and order support.
Key Benefits:
- 24/7 product support and recommendations
- Automated order status updates
- Return and refund assistance
- Shopping cart recovery
- Personalized product suggestions
Real Example:
A customer asks about return policy, and the AI instantly provides detailed information and initiates the return process.
Education & Training
Provide instant student support and course guidance with AI-powered educational assistance.
Key Benefits:
- Instant student support and FAQ
- Course recommendations and guidance
- Technical assistance and troubleshooting
- Learning path optimization
- Assignment and deadline reminders
Real Example:
A student asks about course prerequisites, and the AI provides a personalized learning path with relevant resources.
Customer Support
Transform your customer service with AI that handles 80% of common inquiries automatically.
Key Benefits:
- Instant response to common questions
- Intelligent ticket routing
- Multi-language support
- Escalation to human agents
- Customer satisfaction tracking
Real Example:
A customer reports a login issue, and the AI provides troubleshooting steps before escalating to a human agent.
SaaS & Technology
Provide instant technical support and onboarding assistance for your software products.
Key Benefits:
- Technical support and troubleshooting
- Product onboarding and tutorials
- Feature explanations and demos
- Integration assistance
- Bug reporting and status updates
Real Example:
A user asks how to integrate the API, and the AI provides step-by-step instructions with code examples.
Healthcare & Wellness
Provide 24/7 health information and appointment scheduling with AI-powered assistance.
Key Benefits:
- Appointment scheduling and reminders
- Health information and FAQs
- Insurance and billing questions
- Symptom assessment guidance
- Provider recommendations
Real Example:
A patient asks about appointment availability, and the AI shows available slots and books the appointment.
Real Estate
Guide potential buyers and renters through property searches and inquiries 24/7.
Key Benefits:
- Property search assistance
- Scheduling viewings and tours
- Mortgage and financing information
- Neighborhood and school data
- Market trend insights
Real Example:
A buyer asks about properties in a specific area, and the AI provides listings with detailed information and scheduling options.
Trusted across industries
See how different businesses are transforming their customer experience
70%
Reduction in support tickets
24/7
Customer support availability
5min
Average setup time
95%
Customer satisfaction rate
FAQ
Frequently asked questions
Everything you need to know about deploying AI chat and voice agents with FloGPT.
ChatGPT is a general-purpose assistant. FloGPT is an end-to-end platform for deploying AI agents on your website and phone number, grounded in your business data. It includes the chat widget, voice runtime, knowledge base, workflow builder, outbound trigger engine and a unified omnichannel CRM — all in one product, with one knowledge base powering every channel.
FloGPT has a Free plan that includes a fully functional chat widget with limited message volume. Paid plans add AI voice agents, outbound trigger campaigns, and higher message and minute caps; voice and outbound require a paid plan because they incur live telephony costs. Annual billing saves up to 20% over monthly.
No. The chat widget installs with a single script tag (or an NPM package for React / Next.js apps). Voice agents are configured visually in the Call Pipeline editor. Workflows, knowledge base ingestion, and outbound triggers all use drag-and-drop interfaces — no engineering team required.
Most teams ship a working chat widget in under 30 minutes — pick a vertical template, connect your website as a knowledge source, paste the script tag. Voice agents take under an hour end-to-end, including phone number setup and Call Pipeline customisation.
Chat agents support 50+ languages with automatic detection. Voice agents support 16 languages today: English (US, UK, IN, AU, CA, IE, NZ), Hindi, Tamil, Telugu, Kannada, Malayalam, Marathi, Bengali, Gujarati, and Punjabi. The agent can switch languages mid-conversation if the customer does.
FloGPT includes a built-in AI CRM. Every chat, voice call, email, SMS, WhatsApp, Instagram and Facebook conversation handled by the AI agent turns into a unified ticket — with identity resolution, AI-to-human handover, status and SLA tracking, and role-scoped analytics. You don't need a separate helpdesk to manage escalations.
Yes. Managed Customer Support is available worldwide and billed in USD via Stripe or INR via Razorpay. We provide trained human agents and supervisors who work directly inside your FloGPT support inbox alongside your AI agents. Request the seats you need from your dashboard and schedule a kickoff meeting — we handle hiring, training, and staffing so you don't have to.
FloGPT identifies contacts by email, phone, WhatsApp number, Instagram handle, or Shopify customer ID and merges duplicates automatically. A customer who emailed yesterday and called today shows up as one contact with one unified timeline of every conversation, ticket, and order across every channel.
Yes. Outbound AI calls fire from webhooks, Shopify events (abandoned cart, fulfilment, refund), scheduled call lists, time-relative cadences (e.g. 24 hours after a missed appointment), and internal CRM events. Per-region quiet hours, deduplication windows, India DLT compliance and TCPA consent capture are built in.
Yes. Install the FloGPT app from the Shopify App Store and the chat widget appears on your storefront automatically. The AI agent can look up orders, track shipments, search the catalogue, and trigger outbound recovery calls on cart-abandoned, fulfilment, refund, or any custom Admin event. Refunds and cancellations route to a human ticket with full context.
Managed numbers and your own Twilio account for global telephony, Jio and MSG91 for India (DLT-compliant), Google Calendar and Outlook for booking, Shopify for ecommerce, plus any HTTP API via the workflow builder's HTTP Call node and Tool registration. Outbound webhooks let you sync events to your existing CRM in real time.
FloGPT supports region-locked data residency, opt-in PII redaction on chat and call transcripts (email, phone, credit card, SSN, IP, street address), audit logs, and SOC 2-aligned controls. Conversations can be encrypted at rest and configured for retention windows that match GDPR, India DPDP, and HIPAA requirements. Shopify GDPR data-request and redact webhooks are processed automatically.
Yes for many teams. Intercom and Zendesk bolt AI on top of a ticketing tool; FloGPT is the reverse — the AI agent is the core, and the CRM is the human handover surface. You get unified chat, voice and messaging tickets, contact identity resolution, and analytics without paying separately for an AI add-on, a phone product, and a CRM seat.