Compassionate support agent for parents and SLPs adopting an AAC platform — answers product, billing, and assessment questions with care.
InclusiveSpeak is an Augmentative and Alternative Communication (AAC) platform for children with speech difficulties. Their visitors aren't shopping — they're often a parent in the middle of a hard week or a speech-language pathologist evaluating tools mid-session. FloGPT became the always-available support layer that answers product, billing, and progress-tracking questions in plain, kind language, and triages anything sensitive to the human team.
- Empathy-first support
- 24/7
- Available across timezones, every weekend.
- Specialised triage
- 4 lanes
- Onboarding, customisation, progress, billing.
- On sensitive intents
- Auto-escalate
- Wellbeing questions go straight to humans.
Where the team was stuck
Support volume on an AAC product is high-empathy and high-stakes — questions about onboarding a non-verbal child, billing for a family, or interpreting progress analytics need careful, accurate answers. Inclusivespeak's small team couldn't be on chat 24/7, and a generic chatbot would feel cold for the audience. They needed an AI assistant that could be patient, factual, and know exactly when to escalate.
What we shipped together
The team embedded FloGPT's chat widget on inclusivespeak.com, grounded in their feature docs, parent guides, and billing FAQs. A Workflow Builder flow steers users into one of four lanes — onboarding, customisation, progress tracking, or billing — and routes anything that mentions a child's wellbeing or a medical concern straight to a human ticket, with priority + SLA tracking via the CRM. The agent persona is tuned warm and slow — no aggressive upsells.
The exact stack InclusiveSpeak runs
Click any surface to see the marketing page for that capability.
What changed after launch
Slow, warm conversational tone tuned for parents and clinicians.
Knowledge base answers onboarding, customisation, and progress-tracking questions verbatim.
Sensitive intents (wellbeing, medical) auto-route to a human with priority flag.
Billing and account questions resolved without leaving the chat.
“Our families need answers, not hold music. FloGPT meets them where they are — and gets out of the way when a human is needed.”
Build the same stack on your site
Free tier ships the same chat widget, knowledge base, and unified CRM that powers the InclusiveSpeak deployment above. Spin it up in minutes.