Get started with FloGPT
Every section of the product, documented twice: a short illustrated Quick Start to get you working, and a Complete Manual for when you need the detail. Read online or download the PDF.
Download
Both PDFs are generated from the pages on this site, so they never drift from the web version.
Browse by section
Section names match the sidebar in your dashboard, so what you read here is what you click there.
Start here
Create your workspace, invite your team, and get your first AI agent answering.
Dashboard
Your post-login landing page: what the tiles mean and how the view changes by role.
AI Calls
Stand up an AI voice agent that answers your phone, then route, log, and dial out with it.
Hidden from agents and supervisors.
Call Centre
The human calling floor: dialer, lead queue, inbound handling, scripts, routing, and supervision.
Every role sees this section, but Follow-ups, Floor, Routing, Numbers, and Usage are gated.
Chat
Put an AI chat widget on your site and build the conversation workflows behind it.
Hidden from agents and supervisors.
Knowledge
Feed your agents your own content so answers come from your business, not guesswork.
Hidden from agents and supervisors.
Support
The human side: live chat inbox, tickets, contacts, call takeover, team management, and CRM analytics.
Visible to every role; most management and analytics entries are owner or admin only.
Audience
Track visitors, capture structured data from conversations, and take bookings.
Hidden from agents and supervisors.
Integrations
Connect Shopify, your CRM, Google Sheets, Meta, LinkedIn, email, and SMS.
Hidden from agents and supervisors.
Insights
Analytics across chat, voice, the calling floor, SMS, agent ratings, and surveys.
Hidden from agents.
Setup
Profile, organization policies, security, API keys, billing, usage, and referrals.
Always visible; Organization, Reports, and Escalation are owner-only, and API keys and billing are owner or admin.
Integration guides
Platform-specific setup that goes beyond the in-app sections.
FloGPT for ShopifyInstall, OAuth scopes, storefront widget, webhooks, GDPR